Privacy policy

Last Updated: February 13, 2025

This Privacy Policy describes how GrillControl (the “Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit grill-control.com (the “Site”), use our services, make a purchase there, or otherwise interact with us regarding the Site (together, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.
Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific purposes listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable service terms, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information Do We Collect?

The type of personal information we receive about you depends on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information You Provide Directly to Us

Information you submit directly through our Services may include:

• Contact information – including your name, address, phone number, and email address.

• Order information – including your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information – including your username, password, security questions, and other details used for account security.

• Customer support information – including the information you include in your communications with us, such as messages sent via the Services.

Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but this may prevent you from using or accessing certain features.

Information We Collect Automatically

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). For this purpose, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include details about how you access and use our Site and your account, including device information, browser information, network connection data, your IP address, and other interaction-related data.

Information Received from Third Parties

Finally, we may receive information about you from third parties, including vendors and service providers that collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.

• Our payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment, fulfill your orders, and provide you with the products or services you requested under our contract.

• When you visit our Site, open or click on emails we send you, or interact with our Services or ads, we or third parties we work with may automatically collect certain data using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we receive from third parties is treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services and fulfill our contract with you, including processing payments, fulfilling orders, sending account-related notifications, managing your account, organizing shipping, facilitating returns and exchanges, and supporting other account features. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you might use. In that case, Shopify processes your data according to its Privacy Policy and Consumer Privacy Policy.

• Marketing and Advertising. We may use your personal information for marketing and advertising purposes, such as sending promotional messages via email, SMS, or postal mail and showing you ads for products or services. This may include tailoring Services and ads on our Site and third-party sites. If you are located in the EEA, the legal basis for such data processing is our legitimate interest in marketing our products under Art. 6(1)(f) GDPR.

• Security and Fraud Prevention. We use your personal information to detect, investigate, or take action against possible fraudulent, illegal, or malicious activities. If you choose to use the Services and create an account, you are responsible for keeping your login credentials secure. We strongly advise against sharing your username, password, or access credentials with anyone. If you believe your account has been compromised, please contact us immediately. For EEA residents, the legal basis for this data processing is our legitimate interest in ensuring the security of our Site for you and other customers under Art. 6(1)(f) GDPR.

• Communicating With You and Service Improvement. We use your personal information to provide customer support and improve our Services. This is based on our legitimate interest in responding to you, providing effective services, and maintaining our business relationship under Art. 6(1)(f) GDPR.

Cookies

Like many websites, we use cookies on our Site. Specific information about the cookies we use in connection with operating our store via Shopify can be found at https://www.shopify.com/legal/cookies. We use cookies to operate and enhance our Site and Services (including storing your actions and preferences), perform analytics, and better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to tailor Services, products, and advertising on our Site and other websites.

Most browsers accept cookies by default. You can, however, configure your browser to remove or reject cookies. Please note that removing or blocking cookies may negatively impact your user experience and prevent some features and general functionality of the Services from working properly. Furthermore, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How We Share Personal Information

Under certain circumstances, we may share your personal information with third parties to fulfill our contract, for legitimate purposes, and for other reasons consistent with this Privacy Policy. These may include:

• With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).

• With business and marketing partners to provide Services and advertise to you. These partners use your data according to their own privacy policies.

• When you direct, request, or otherwise consent to the sharing of certain information with third parties, such as to ship you products or through social media widgets or login integrations, with your consent.

• With our affiliates or within our corporate group, based on our legitimate interest in running a successful business.

• In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas or similar requests), to enforce applicable service terms, and to protect or defend the Services, our rights, and the rights of others.

We disclose the following categories of personal and sensitive personal data for the purposes listed above in “How We Collect and Use Your Personal Information” and “How We Share Personal Information”:

• Vendors and third parties providing services on our behalf (e.g., ISPs, payment processors, fulfillment partners, customer support partners, and analytics providers)

• Business and marketing partners

• Affiliates

We do not use or disclose your personal data to infer characteristics about you without your consent.

With your consent, we share personal information for advertising and marketing purposes as described.

Third-Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found there. Information shared in public or semi-public areas, including social networking platforms, may also be viewed by other users and is not restricted in how it may be used by us or third parties. Our inclusion of such links does not imply endorsement of their content, unless stated otherwise in the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has submitted personal information to us, you may contact us using the details below to request the deletion of that information.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” personal data of individuals under 16 years of age (as those terms are defined by applicable law).

Security and Data Retention

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, the transmission of information to us may not be secure. We advise against using unsecured channels to communicate sensitive or confidential information.

We retain your personal data for as long as necessary to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below concerning your personal information. These rights are not absolute and apply only in certain cases. In some instances, we may legally deny your request:

• Right to Access/Information – You may have the right to request access to personal data we hold about you, including details on how we use and share your data.

• Right to Deletion – You may have the right to request that we delete the personal information we have about you.

• Right to Correction – You may have the right to request the correction of inaccurate personal information we maintain.

• Right to Portability – You may have the right to obtain a copy of your personal information and, in certain cases, request the transfer of this data to a third party.

• Right to Opt-Out of Sale, Sharing, or Targeted Advertising – You may have the right to instruct us not to “sell” or “share” your data or to object to processing your data for “targeted advertising” purposes. If you visit our Site with a Global Privacy Control opt-out preference signal enabled, we will treat that as an opt-out request for your device and browser, depending on your location.

• Restriction of Processing – You may have the right to ask us to stop or restrict processing your personal data.

• Withdrawal of Consent – If we rely on your consent to process personal data, you may have the right to withdraw it.

• Right to Appeal – If we deny your request, you may have the right to appeal our decision by replying directly to our denial.

• Manage Communication Preferences – We may send you promotional emails, which you can opt out of using the unsubscribe link provided in our messages. We may still send non-promotional emails related to your account or transactions.

You can exercise these rights as described on our Site or by contacting us using the details below.

We will not discriminate against you for exercising any of these rights. We may request information to verify your identity, such as your email or account details, before responding substantively. Under applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting such a request, we require proof that you authorized the agent to act for you and may also verify your identity with us directly. We will respond promptly as required by law.

Complaints

If you have concerns about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response, you may have the right to appeal our decision or file a complaint with your local data protection authority. For the EEA, a list of supervisory authorities is available [here].

International Users

Please note that we may transfer, store, and process your personal information outside of the country in which you live. Your information may also be processed by employees, contractors, and service providers in those countries.

When we transfer personal data outside of Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent UK-approved contracts, unless the destination country is deemed to provide an adequate level of protection.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by email at klaus.asshauer@lakesideinnovation.de or by mail at Lakeside Innovation GmbH, Karl-Bücheler-Str. 10, Radolfzell, 78315, Germany.

For the purposes of applicable data protection law, unless otherwise stated, we are the controller of your personal data.